Privacy Policy
Last updated: January 2025
At Pretty Peace Mobile Spa, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, visit our website, or interact with us.
1. Information We Collect
We collect information that you provide directly to us and information that we collect automatically when you use our services.
Personal Information You Provide:
- Contact Information: Name, email address, phone number, and physical address
- Booking Information: Service preferences, appointment dates and times, location details
- Health Information: Relevant health conditions, allergies, or medical information necessary for safe treatment
- Communication Records: Correspondence with us via WhatsApp, email, or phone
Information Collected Automatically:
- Website Usage: IP address, browser type, pages visited, time spent on site
2. How We Use Your Information
We use the information we collect for the following purposes:
| Purpose | Information Used | Legal Basis |
|---|---|---|
| Service Delivery | Contact info, booking details, health information | Contract fulfillment |
| Appointment Management | Contact info, booking details | Contract fulfillment |
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information:
- Encryption: Sensitive data is encrypted during transmission and storage
- Access Controls: Limited access to personal information on a need-to-know basis
- Secure Storage: Digital information stored on password-protected, encrypted systems
- Physical Security: Paper records stored securely and disposed of properly via shredding
- Regular Audits: We regularly review our security practices and update them as needed
While we strive to protect your information, no security system is impenetrable. We cannot guarantee absolute security of your information transmitted to our website or stored in our systems.
5. Data Retention
We retain your personal information only for as long as necessary:
- Booking Records: 5 years for tax and legal compliance
- Health Information: 7 years for liability and treatment history purposes
- Marketing Lists: Until you opt out or request deletion
- Inactive Accounts: 3 years of inactivity, then anonymized or deleted
After the retention period expires, we securely delete or anonymize your information.
6. Your Privacy Rights
Under POPIA (South Africa's Protection of Personal Information Act), you have the right to:
- Access: Request a copy of your personal information we hold
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal limitations)
- Objection: Object to our processing of your information
- Restriction: Request restriction of processing in certain circumstances
- Data Portability: Request transfer of your information to another service provider
- Withdraw Consent: Withdraw consent for marketing communications at any time
To exercise these rights, please contact us using the information in Section 10. We will respond within 30 days and may request verification of your identity for security purposes.
7. Health Information & Special Categories
As a spa and massage service, we collect health information necessary for safe treatment. This is considered "special category" data under privacy laws.
- Purpose: We only collect health information necessary to provide safe, appropriate services
- Consent: We obtain explicit consent before collecting sensitive health information
- Confidentiality: Health information is treated with the highest level of confidentiality
- Sharing: Only shared with the treating therapist and only when necessary
- Security: Additional security measures apply to health information
8. Cookies & Tracking Technologies
Our website uses cookies and similar technologies:
Essential Cookies:
- Required for website functionality
- Cannot be disabled
Analytics Cookies:
- Help us understand how visitors use our site
- Can be disabled in your browser settings
Marketing Cookies:
- Used for advertising and retargeting
- Require your consent (managed through cookie banner)
You can control cookies through your browser settings. Disabling cookies may affect website functionality.
9. Third-Party Links
Our website may contain links to third-party websites. This Privacy Policy does not apply to those websites. We encourage you to review the privacy policies of any third-party sites you visit.
10. Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy on our website and updating the "Last updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
Information Officer
Pretty Peace Mobile Spa
Response Time: We aim to respond to privacy inquiries within 7 business days.